Return and Exchange Policy - Yellow Apple
We at Yellow Apple strive to provide the best shopping experience for our customers, and we guarantee your satisfaction with the products and services we provide. Our return and exchange policy allows us to deal with any problems you may encounter in a professional and fair manner.
Return and Exchange Terms
Return within 48 hours:
You can return the product within 48 hours from the date of purchase.
The item must be in its original condition and unused, with all attachments (such as boxes, manuals, invoices) without any damage.
If these conditions are not met, the return request may be rejected.
In case of product damage:
If there is a manufacturing defect or damage to the product, please contact us immediately to examine the problem.
The warranty covers technical malfunctions resulting from manufacturing only, and does not include damage resulting from misuse or accidents.
The necessary action (repair or replacement) is determined based on the terms of the brand manufacturer's warranty (such as Anker, UGREEN, Joyroom, Yoo).
Repair of products under warranty:
The duration and type of warranty depends on the product and brand.
All products that require maintenance will be handled according to the manufacturer's policy to ensure quality and performance.
Non-returnable products:
Products damaged due to misuse or neglect.
Opened products that may have been damaged due to use or unpacking.
Procedures to submit a return or repair request:
Go to the nearest Yellow Apple branch, or contact us via customer service to submit your request.
Please provide the original invoice and all attachments with the product.
Our team will review the request and inform you of the appropriate procedures as soon as possible.
Brand Warranty Policy
Warranty terms and maintenance services vary according to the brand:
Anker: Warranty covers manufacturing defects with comprehensive support.
UGREEN: Warranty on efficiency and performance with a thorough inspection.
Joyroom and wiwu : Quality assurance with flexible options for repair or replacement.
Important Notes:
The warranty does not cover damages caused by accidents, water, or unauthorized modifications.
Inspection or transportation fees may apply depending on the condition of the product and the customer's location.
We are committed to serving you professionally and ensuring your complete satisfaction with your shopping experience with us.
If you have any questions, you can contact our customer service team 24/7.
CONTACT US
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:
Yellow Apple Store متجر التفاح الاصفر
irbid , Jordan
Wasfi altal ST
irbid, irbid 21110
Jordan
Phone: +96227101777
info@apple-yellow.com
Thank you for trusting Yellow Apple!